Defective Product Claims: A Complete Guide to Compensation for Injury Caused by Faulty Goods

When you buy or use a product, you have every right to expect it to be safe. Unfortunately, defective products can cause serious injuries or long-term health problems, whether it’s faulty machinery, electrical appliances, medical devices, tools, or everyday consumer goods.

If you’ve been injured by a defective product—either at work or in your personal life—you may be entitled to compensation for the physical, emotional, and financial harm you’ve suffered.

Injuries from faulty products can disrupt your daily life, limit your ability to work, and cause long-term stress. With the help of a specialist personal injury solicitor, you can pursue justice and the compensation you need to recover and move forward.

How to Make a Defective Product Injury Claim

If you’ve been hurt by a product that failed to meet basic safety standards, making a claim might feel overwhelming. Here’s a clear step-by-step guide to help you get started:

Step 1: Request a Free Initial Consultation

Reach out to us for a free, no-obligation consultation. You can contact us online or by phone—whatever suits you best. We’ll listen to your story, assess the circumstances of your injury, and explain whether you have a valid claim. Our legal team will support you throughout the entire process.

Step 2: What We’ll Need From You

To investigate your case thoroughly and build a strong claim, we’ll ask for key details such as:

• When and where the incident occurred

• The type of product involved and how it was being used

• Purchase or ownership details of the item

• The nature and extent of your injuries

• Medical documentation outlining diagnosis and treatment

• Evidence that the product was faulty (e.g. reports, photos, or videos)

• Details of any witnesses who saw the incident or can confirm the product’s condition

• Any complaints submitted to the retailer, supplier, or manufacturer

Once we have this information, your case will be assigned to a solicitor with experience in product liability and consumer safety claims.

What If the Manufacturer Denies Responsibility or Is No Longer in Business?

Even if the product manufacturer or seller refuses to accept fault—or if the company no longer exists—you still have legal routes to claim compensation. Your solicitor may:

• Investigate other parties in the supply chain who may be liable

• Determine whether the product breached consumer safety regulations

• Use expert evidence and independent reports to prove the product’s defect

• Submit your case to court if a fair settlement cannot be reached

Detailed documentation, such as medical records, product packaging, instruction manuals, and expert assessments, can strengthen your case and improve your chances of success.

Who Can Make a Defective Product Claim?

You may be eligible to make a defective product injury claim if you:

• Were injured using a product as intended or in a reasonably foreseeable way

• Suffered harm due to a design flaw, manufacturing defect, or lack of proper safety warnings

• Were exposed to a faulty item in a workplace or consumer setting

• Are a direct user, bystander, or someone affected secondarily (e.g. children injured by toys or equipment)

Claims may be made by workers injured by defective tools, drivers hurt due to faulty vehicle components, or individuals affected by household items, electronics, cosmetics, or medical implants.

What Compensation Can You Claim for a Defective Product Injury?

The amount of compensation awarded will depend on how serious your injuries are and the impact they’ve had on your life. A successful claim could cover:

• Medical expenses: Treatment, rehabilitation, and medication

• Loss of earnings: For time off work or future loss of income

• Pain and suffering: Physical pain, emotional trauma, and reduced quality of life

• Long-term care: If you need help with daily activities or mobility

• Travel costs: For hospital visits or follow-up treatments

• Home adaptations: Modifications needed for recovery or ongoing care

Your solicitor will work to ensure your damages are accurately valued—including future losses and ongoing needs.

Can I Claim on Behalf of a Family Member Injured by a Defective Product?

Yes. If a loved one has been harmed by a faulty product and cannot bring a claim themselves—due to being underage, elderly, or incapacitated—you may be able to act on their behalf.

For children under 18, a parent or guardian can bring a claim on their behalf. Once they reach adulthood, they can take over the claim or start one independently, provided it falls within the time limits.

We treat these cases with extra sensitivity, making the injured person’s comfort and care our top priority.

How Long Does a Defective Product Claim Take?

The duration of a defective product claim can vary based on:

• Liability: If the manufacturer or supplier admits fault quickly, the claim may be resolved faster

• Injury severity: Claims involving serious, ongoing injuries may take longer to settle

• Evidence gathering: Proving a product was defective can require technical assessments or independent testing

• Disputes: If multiple parties are involved or the product was imported, it may complicate the process

Some claims are resolved within months, while complex cases may take over a year. We’ll keep you updated throughout and ensure everything is handled professionally.

Are Defective Product Claims Different from Other Injury Claims?

Yes. Product liability claims are distinct because they rely on proving that the product in question was inherently unsafe or did not meet legal safety standards. Key considerations include:

• Manufacturer’s duty to design and produce safe goods

• Retailer or distributor obligations under the Consumer Protection Act 1987

• Warning labels, instructions, and marketing materials

• Product recalls, safety alerts, and regulatory compliance

These claims often require expert input and a detailed understanding of consumer rights and product safety law, which is why it’s important to work with a solicitor who specialises in this area.

We’re Here to Help You Get the Compensation You Deserve

If a defective product has caused you injury, pain, or disruption to your life, you don’t have to suffer in silence—or deal with the legal process alone.

Our experienced legal team specialises in defective product claims and will fight to secure the financial support and justice you need to recover, rebuild, and regain control of your life.

Contact us today for your free consultation—and take the first step toward closure, compensation, and peace of mind.